Swiggy has suspended its pickup-and-drop service , ‘ Swiggy Genie ,’ in most cities across India. The service, which previously operated in nearly 70 cities, is currently not visible on the Swiggy app in major regions including Bengaluru, Mumbai, and Delhi NCR, a report claims. In some locations where the service is still reportedly appearing in the app, it shows a message stating it is “temporarily unavailable.” We at the TOI Tech desk confirmed the service was not accessible in Noida either. While the company has not made an official statement, it remains unclear whether the suspension applies to all cities where Swiggy Genie was operational. However, to customers inquiring about the same on the social media platform X (earlier Twitter), the company confirmed that the service has been suspended temporarily.
What Swiggy said to customers about suspending the Genie service
Responding to a post on X about the removal of Swiggy Genie from the app, Swiggy said:
“Genie is currently shut due to operational constraints.”
Replying to X user who shared a screenshot of the app showing the Genie service being unavailable, the company wrote: “Ah, the Genie’s currently taking a little break from granting wishes, Suhas! But worry not, we do hear your wishes loud and clear. While there’s no concrete timeline for Genie’s return just yet, our team is working hard behind the scenes to bring it back as soon as possible. We’ll be sure to keep you posted the moment it’s back in action!”
“The Genie’s lamp is just cooling off for a bit. While we are unable to provide any concrete info on the same, please sit tight, we’ll keep you posted,” Swiggy said when a third customer inquired about Genie.
“Hey there! Yes, Swiggy Genie is currently paused in Pune, which is why the button has been removed from the app. We get how useful the service was, and we’re genuinely sorry for the inconvenience. There’s no official timeline for its return just yet, but rest assured—we’ll let you know the moment the magic is back. 🧞♂️✨Thanks for hanging in there!” the company wrote, replying to a fourth user.
Swiggy Genie, the hyperlocal delivery service launched in April 2020, had expanded to nearly 70 cities but has now been suspended again. This isn't the first time Swiggy has temporarily halted the service. The company paused the service in 2022 in cities like Mumbai, Bengaluru, and Hyderabad due to rising demand for its food delivery and Instamart services.
The latest suspension comes after Swiggy announced the expansion of its 10-minute delivery service, Bolt, to over 500 cities.
What Swiggy said to customers about suspending the Genie service
Responding to a post on X about the removal of Swiggy Genie from the app, Swiggy said:
“Genie is currently shut due to operational constraints.”
Hi Neel. Genie is currently shut due to operational constraints.
— Swiggy Cares (@SwiggyCares) May 2, 2025
Replying to X user who shared a screenshot of the app showing the Genie service being unavailable, the company wrote: “Ah, the Genie’s currently taking a little break from granting wishes, Suhas! But worry not, we do hear your wishes loud and clear. While there’s no concrete timeline for Genie’s return just yet, our team is working hard behind the scenes to bring it back as soon as possible. We’ll be sure to keep you posted the moment it’s back in action!”
@Zeda96 Ah, the Genie’s currently taking a little break from granting wishes, Suhas! But worry not, we do hear your wishes loud and clear. While there’s no concrete timeline for Genie’s return just yet, our team is working hard behind the (cont) https://t.co/p6Dw8TlSwK
— Swiggy Cares (@SwiggyCares) May 3, 2025
“The Genie’s lamp is just cooling off for a bit. While we are unable to provide any concrete info on the same, please sit tight, we’ll keep you posted,” Swiggy said when a third customer inquired about Genie.
Hey Karan, the Genie’s lamp is just cooling off for a bit. While we are unable to provide any concrete info on the same, please sit tight, we’ll keep you posted.
— Swiggy Cares (@SwiggyCares) May 3, 2025
“Hey there! Yes, Swiggy Genie is currently paused in Pune, which is why the button has been removed from the app. We get how useful the service was, and we’re genuinely sorry for the inconvenience. There’s no official timeline for its return just yet, but rest assured—we’ll let you know the moment the magic is back. 🧞♂️✨Thanks for hanging in there!” the company wrote, replying to a fourth user.
Swiggy Genie, the hyperlocal delivery service launched in April 2020, had expanded to nearly 70 cities but has now been suspended again. This isn't the first time Swiggy has temporarily halted the service. The company paused the service in 2022 in cities like Mumbai, Bengaluru, and Hyderabad due to rising demand for its food delivery and Instamart services.
The latest suspension comes after Swiggy announced the expansion of its 10-minute delivery service, Bolt, to over 500 cities.
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