'Your need is over, AI will do all the work', the owner of the company gave a strange order to 4000 employees

Due to AI, Salesforce (Salesforce Layoff News) has laid off 4000 employees including customer support executives. CEO Marc Benioff said that the number of employees in the support team has been reduced from 9000 to 5000 because now AI will do their work. Earlier Benioff had said that AI will not replace employees.

Artificial Intelligence (AI) is once again creating a stir in the technological world. Due to this, layoffs are being done in many companies. Recently, TCS was in the news, now the name of Salesforce (Salesforce Layoff News) has been added to this list of layoffs. The American cloud software giant has cut 4,000 jobs. This layoff is of customer support executives. Now AI will do their work.

Salesforce CEO Marc Benioff himself has given the news of layoffs on the podcast. He said that the number of employees in the support team has been reduced from 9,000 to 5,000. Benioff said, "I managed to rebalance the number of my support staff. I reduced it from 9,000 to about 5,000 because I needed fewer employees." That is, almost half of Salesforce's support department has been reduced.

First they said that jobs will not be lost due to AI, then they were fired

The decision is a sharp reversal from Benioff's own comments two months ago. In July, he told Fortune that the goal of AI is to augment workers, not replace them. He insisted that "humans aren't going anywhere."

At the time, he dismissed “scare talk” about job losses and pointed to the limits of AI’s accuracy, arguing that “you need to get humans involved” because “AI can’t check facts.”

At the time, Benioff also went against AI leaders like Anthropic's Dario Amodei, who predicted layoffs of workers in white-collar jobs. But now, these cuts show how quickly companies are adapting as AI becomes more capable.

Call back system

Salesforce is not just using AI for support, but is also moving into the sales sector. The company has a massive backlog of over 100 million unsolicited sales leads collected over 26 years.

"We now have agentic sales who calls back everyone who contacts us," he said.

Salesforce has introduced an "omnichannel supervisor" that monitors how humans and AI agents share the workload and decides whether the system should flag tasks that require human interaction.

Will not do any hiring

The company no longer plans to hire software engineers, service agents, or even lawyers. Instead, the company's focus is on expanding sales teams to help customers adopt AI products.

Salesforce employed more than 76,000 people at the start of 2025, and the 4,000 layoffs represent roughly 5% of its global workforce, a sign of how rapidly AI is reshaping corporate priorities.

PC:Jagran